Our Terms
Considerations
The following Booking Conditions form the basis of your contract with Kan Associates Ltd of 153 Warwick Road, Coventry, CV3 6AU. From day one of The terms "we", "us", and "Company" refers to Hyland Hotel, a UK registered Company, and "you" refers to the customer booking a reservation through us directly through this website, or indirectly through any of our affiliates through whom we provide our products and services. By booking accommodation online through hylandshotels.com or through our Reservations Line (02476 501600) you agree to the following terms and conditions: Please read them carefully as they set out our respective rights and obligations. All bookings are subject to these Booking Conditions
General
• The terms and conditions detailed below apply to all online bookings at www.hylandshotels.com and all bookings made directly with Reservations.
• When you make a booking, your contract (which shall include these terms and conditions) will be with Kan Associates Ltd, 18 Holliday Street, Birmingham B1 1TB (referred to in these terms and conditions as "HylandsHotel.com" or "Hylands Hotel hotel").
• All rates featured on the HylandsHotel.com website are offered subject to availability and Kan Associates Ltd reserves the right to refuse any booking for good reason.
• All the discounts offered on this website are based on discounts from the full rate including VAT and are correct at the time the offers are first advertised.
• Prices advertised are per room per night and include VAT.
• All the information provided by clients is their responsibility and should be correct at the time of submission, in particular the e-mail address. HylandsHotel.com cannot be held responsible for missing or delayed emails. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement.
• All the credit or debit card information provided by clients is their responsibility and should be correct at the time of submission. We cannot be held responsible for any reservation cancelled/rejected/not guaranteed due to incorrect/invalid details. Where it is a condition of the rate offer and so stated in the rate description prior to confirmation of the booking, credit cards will be charged for the full amount upon reservation completion. Otherwise the credit or debit card will be used to guarantee the booking subject to the cancellation policy detailed below.
• Any changes to the details supplied should be forwarded as soon as possible, either by e-mail or through HylandsHotel.com.
• A binding contract between us comes into existence when either we dispatch our confirmation invoice or, for on line bookings, when the final page of the booking confirmation procedure gives you a booking reference. This "Terms and Conditions" document and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your stay will be dealt with by the Courts of England and Wales only. Changes to these Booking Conditions will only be valid if agreed by us in writing.
• Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number.
• For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay. Such charges will be payable by you at the time they are incurred and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Hylands Hotel that you irrevocably authorise Hylands Hotel to debit your credit or debit card for the amount of any shortfall.
• Reservations will be deemed complete and effectively communicated to you for all purposes at the time that we send the confirmation to the email address you provide in your reservation form, whether or not you receive it. Therefore clients are advised to make sure that the e-mail address is correct. In the case of bookings made through any other channel, a unique Reservation number will be provided on completion of your booking which constitutes your confirmation from us. Please ensure you contact us as soon as possible if you do not receive your confirmation as you would remain liable for any non-arrivals, amendment or cancellation charges whether or not you receive your confirmation.
• We are unable to stop you from making 2 reservations for the same time of travel at the same or different properties, and in that case no refund will be given.
• We require clients to double check all confirmations. It is the client's responsibility to ensure that all details are correct and the confirmation is consistent with the client requirements.
Availability
• Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Cancellation / Changes Policy
• Changes:
o Should you wish to make any changes to your confirmed booking, please note the following terms and conditions as described at the time of your reservation being made.
o Any changes to your booking must be advised 24 hours in advance of its occurrence.
• Cancellation:
o Any cancellation to your booking must be advised 24 hours in advance of its occurrence.
o Any request to cancel/change a reservation cannot be considered complete until you receive our confirmation or reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred.